Terms & Conditions.
Customer care.
At Lily Rose Candles Co, we value our customers and want to provide the best possible experience when shopping with us. If you have any questions or concerns, please don't hesitate to contact us. Our customer care team is always happy to help.
We take pride in our handcrafted beeswax candles, which are made with organic beeswax and infused with essential oils. We believe in the natural benefits of these candles and want to share them with our customers.
In order to ensure your satisfaction, we offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, please contact us for a refund or exchange.
Thank you for choosing Lily Rose Candles Co for your natural candle needs!
Privacy & Safety.
At Lily Rose Candles Co, we take the privacy and safety of our customers very seriously. We only collect the information necessary to process orders and provide excellent customer service. We do not share or sell any personal information to third parties.
We use third-party banking to verify payment, and we store all personal information on secure servers. We will only contact users after their purchase has been successfully completed, and only if necessary to provide excellent customer service.
If you have any questions or concerns about our privacy and safety policies, please don't hesitate to contact us.
Wholesale Inquiries.
Lily Rose Candles Co is excited to partner with retailers who share our commitment to quality and natural ingredients. If you are interested in selling our handcrafted candles, please contact us for more information.
We offer competitive pricing and a variety of products and scents to choose from. Let's work together to bring the natural benefits of beeswax candles to more customers!
Terms & Conditions.
1. Introduction.
These Terms and Conditions govern your use of Lily-Rose Candles Co.'s website and the purchase of our products. By accessing or using our website, you agree to abide by these terms. If you disagree with any part of these terms, please refrain from using our website.
2. Products and Orders.
a. Product Descriptions: We strive to provide accurate and detailed product descriptions. However, we do not warrant that product descriptions or other content on our website are error-free.
b. Pricing and Payment: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time. Payment is required upon placing an order.
c. Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order for any reason, including inaccuracies in product or pricing information.
3. Shipping and Delivery.
a. Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the products. These costs will be added to your total during the checkout process.
b. Delivery Times: While we make every effort to deliver products within the estimated timeframe, we do not guarantee specific delivery dates. Delays may occur due to unforeseen circumstances.
4. Returns and Refunds.
a. Returns Policy: Our returns policy is outlined separately on our website. Please refer to the Returns section for detailed information.
b. Refunds: Refunds will be issued in accordance with our Returns Policy. We reserve the right to refuse a refund if the returned products do not meet our criteria.
5. Privacy Policy.
a. Data Collection: We collect and process personal data in accordance with our Privacy Policy. By using our website and services, you consent to the practices described therein.
6. Intellectual Property.
a. Copyright: All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Lily-Rose Candles Co. and is protected by international copyright laws.
7. Governing Law.
a. Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.
8. Changes to Terms.
a. Modifications: Lily-Rose Candles Co. reserves the right to update or modify these terms and conditions at any time. It is your responsibility to review these terms periodically.
