Frequently Asked Questions Lily-Rose Candles Co.
Find answers to your most common questions about our candles, from how they’re made to their natural ingredients, crystal energy, and care.
Each candle is hand-poured with purpose: designed to support wellbeing, calm, and mindful living.
About Our Candles.
What are your candles made from?
Every Lily-Rose candle is hand-poured in the UK using BP-grade beeswax, pure essential oils, and ethically sourced crystals. We never use paraffin, soy blends, or synthetic fragrance, only ingredients that support a cleaner, more mindful burn. View our whole candle range.
Why choose beeswax instead of soy or paraffin?
Beeswax is a natural, toxin-free wax that burns longer and cleaner than alternatives. It also releases negative ions as it burns, helping to purify the air and create a calm, restorative atmosphere. Learn more about Non-Toxic Candles.
Are your candles handmade?
Yes. Each candle is hand-poured in small batches in the UK. Handmade craftsmanship allows us to maintain the highest quality and infuse care and intention into every pour. Learn more about Handmade Candles.
Are your candles vegan or cruelty-free?
Our candles are cruelty-free and made with plant-based essential oils. However, because we use beeswax, they are not vegan. We source our wax responsibly from partners who use ethical British beekeepers who protect bee welfare.
Learn more about Beeswax Candles.
Aromatherapy & Essential Oil Benefits.
What is an aromatherapy candle?
An aromatherapy candle is made with natural essential oils, each chosen for their therapeutic properties. When gently warmed by the flame, these oils release scent molecules that can influence mood, relaxation, and focus.
Learn more about Aromatherapy Candles.
Do aromatherapy candles really work?
Yes, essential oils can affect the nervous system, helping to reduce stress, lift mood, and support better rest. Our blends are created to nurture specific feelings, from calm and balance to energy and clarity.
Are your scents natural or synthetic?
We use only pure essential oils. No artificial fragrance, phthalates, or chemical additives, just nature’s own aromatherapy in a cleaner, more subtle form. Learn more about Essential Oil Candles.
Which candle is best for relaxation?
Our Lavender & Lime candle is perfect for creating calm after a busy day. Lavender eases stress and supports rest, while lime adds a light, uplifting note that clears the mind. Together they form a fresh, soothing scent, ideal for evening wind-downs, gentle rituals, or quiet moments of reflection. Shop our Amethyst, Lavender & Lime Candle.
Crystal Infused Candles & Benefits.
What are crystal-infused candles?
A crystal-infused candle includes a carefully chosen gemstone placed in the wax. Each crystal carries its own energetic qualities, complementing the mood and purpose of the candle. Learn more about Crystal Candles.
How do crystals work in candles?
As the candle burns, the gentle warmth of the beeswax helps release the crystal’s natural vibration. Together with the essential oils, this creates a soothing environment that balances both energy and emotion.
Can I reuse the crystal once my candle has finished?
Yes. Simply remove it once the wax has cooled, rinse in warm water, and keep it as a reminder of your intention. Many customers use their crystals for meditation, journaling, or energy cleansing.
Are the crystals ethically sourced?
Yes, all crystals are sourced through trusted suppliers who follow responsible mining and fair-trade practices. Each piece is chosen not only for its beauty but for its energetic integrity.
Candle Care & Safety.
How do I get the best burn from my candle?
Trim the wick to 5 mm before each burn and allow the wax to melt to the edges on the first lighting. Avoid drafts, burn for no longer than 4 hours at a time, and always keep on a heat-safe surface.
How long do your candles last?
Our 10 cl tins burn for roughly 10–15 hours, while our 20 cl jars burn for around 20–25 hours when cared for properly. Burn times may vary slightly based on environment and use.
Can I reuse my candle jar or tin?
Yes, all our jars and tins are designed for reuse. Once the wax is finished, clean gently with warm water and mild soap. They make lovely holders for tealights, crystals, or small plants.
Are your candles safe around pets or children?
Our candles are non-toxic and contain no synthetic fragrance. However, as with all candles, always keep them out of reach and never leave a flame unattended.
Luxury Candle Gifting & Orders.
Can I send a candle as a gift?
Yes, our candles make thoughtful gifts for any occasion. Each one arrives beautifully packaged in recyclable materials, ready to share with someone special. Learn more about Candles for Gifts.
What makes your candles ‘luxury’?
Luxury, for us, means quality, intention, and care. Each candle is hand-poured in small batches using pure beeswax, essential oils, and ethically sourced materials, no synthetic fragrance, no mass production. From the golden glow of the wax to the soft, balanced scent throw, every detail is crafted to create a more mindful, sensory experience.
Learn more about Luxury Beeswax Candles.
What is your shipping policy?
We deliver across the UK for a flat rate of £3.99. Orders are usually dispatched within 2–3 working days and sent via tracked delivery. For more information on shipping, visit our shipping page.
What is your return policy?
You can return unused, undamaged items within 14 days of receipt. Customers pay return postage unless the item is faulty. For more information on returns, visit our returns page.
Sustainability & Our Brand Values.
Are your candles eco-friendly?
Yes. We use only natural ingredients, beeswax, cotton wicks, essential oils, and recyclable packaging. Our goal is to create candles that are as gentle on the planet as they are uplifting in your home.
Learn more about Eco-Friendly Candles.
Where do you source your materials?
Our beeswax is supplied by ethical UK beekeepers through British Wax, and our crystals and oils are responsibly sourced from trusted partners who prioritise sustainability and fair trade.
What packaging do you use?
All packaging is recyclable and eco-conscious. We use frosted glass jars, recyclable tins, and paper-based materials wherever possible.
What makes Lily-Rose Candles different?
We combine natural ingredients, intentional design, and handmade craftsmanship to create candles that nurture wellbeing, products that feel as good as they smell. Learn more about Handmade Candles.
