Shipping & Returns.
We want your Lily-Rose Candles Co. order to arrive safely and for shopping with us to feel simple from start to finish. Below you'll find everything you need to know about delivery, returns and damaged items.
UK Delivery
We currently deliver throughout the UK at a flat rate of £3.99.
Every order is carefully packed to help ensure your candles arrive safely, using eco-conscious packaging materials wherever possible.
Once your order has been dispatched, you'll receive tracking information so you can follow its journey to you.
At this time, we do not offer international shipping.
Processing & Dispatch
Our candles are handcrafted in small batches, so please allow 2–3 business days for your order to be processed and dispatched.
During particularly busy periods, such as Christmas or seasonal launches, processing may occasionally take a little longer.
If we anticipate any significant delay with your order, we'll let you know.
Returns & Exchanges
We hope you love your Lily-Rose candle, but we understand that sometimes you may need to return an item.
If you would like to arrange a return or exchange, please contact us at hello@lilyrosecandlesco.co.uk within 14 days of receiving your order.
Items must be returned unused, undamaged and in their original condition.
Unless an item is faulty or has arrived damaged, customers are responsible for the cost of returning their order.
How to Return Your Order
Please contact us before sending your return so that we can confirm the return and provide any necessary instructions.
Once your return has been agreed, please package your item securely and send your parcel to:
Lily-Rose Candles Co.
Unit 173469, Courier Point
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FH
United Kingdom
We recommend using a tracked delivery service and keeping your proof of postage until your return has been received and processed.
Please note that this is our parcel returns address only and is not open to visitors or in-person returns.
Refunds
Once your returned item has been received, we'll check that it meets our return conditions.
If your return is approved, your refund will be issued to your original payment method.
Please allow up to 14 days for your refund to be processed following receipt of your return.
Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.
Original delivery charges are not normally refundable unless the item is faulty, damaged or we have made an error with your order.
Faulty, Damaged or Incorrect Items
We take great care when preparing and packing every Lily-Rose order, but if something isn't right when your parcel arrives, please let us know.
If your candle arrives damaged, faulty or you have received the wrong item, please contact us at hello@lilyrosecandlesco.co.uk as soon as possible.
Please include:
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Your order number
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A brief description of the issue
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Clear photographs of the item
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Photographs of the packaging if the item has been damaged during delivery
We'll review everything and work with you to arrange an appropriate replacement or refund.
If an item is confirmed as faulty, damaged or incorrect, you will not be expected to cover the cost of returning it to us.
Need Help?
If you have any questions about delivery, your order or making a return, we're always happy to help.
Please Contact us or email us at:
We'll get back to you as soon as we can.
