Contact Lily-Rose Candles Co.
We’re here to help with enquiries that need a personal touch.
As a small UK business, we pride ourselves on friendly and responsive customer care.
You can use the contact form below or email us directly at hello@lilyrosecandlesco.co.uk
We aim to reply within 24 hours.
When to Get in Touch.
For most questions, you’ll find answers on our website:
Shipping & Returns – delivery times, pre-orders, and returns.
Candle Care Guide – safe burning and care tips.
Product Information – scent notes, crystal properties, and sizes.
If you still need assistance, we’d love to hear from you.
Common reasons to contact us include:
Damaged or missing items (please include order number + photos).
Issues with an existing order or pre-order.
Wholesale, stockist, or collaboration opportunities.
Frequently Asked Questions
About Contacting Us.
What should I do if my candle arrived damaged?
Please include your order number and a photo when contacting us. We’ll arrange a replacement or next steps quickly.
Where can I find details on shipping and returns?
Visit our Shipping & Returns page for full information on delivery times, pre-order guidelines, and returns.
Do you offer wholesale or stockist opportunities?
Yes. Send us details about your business through the form or by emailing hello@lilyrosecandlesco.co.uk.
